We have a few questions that may help you solve the problem:
Did you give us the correct MAC address?
Is your Internet speed at the recommended minimum—10 Mbps; 30 Mbps for HD channels—or higher?
Is your device wired in (Ethernet), or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your device’s specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator, did you follow the steps in our guide, Setup Android STB Emulator for our service when getting setup?
If you’re using an STB emulator, have you tried wiping your app’s cache, then restarting your device?
If you’re using a MAG box, have you tried restarting your device?
If you’re using an Android device/MAG box, have you tried logging out, then factory resetting your device?
Have you double-checked the server portal you entered when setting up?